A full refund within 14 days of any payment, for any reason or none. Last updated: August 14, 2026.
You may request a full refund within 14 days of any payment — your first payment or any renewal. No reason is required and you do not need to explain your decision. This applies to every paid plan.
Email [email protected] from the address on the account, with the word "refund" anywhere in the message. Nothing else is needed — no form, no cancellation call, no retention offer.
Refunds are issued in full, to the original payment method, and are processed within 10 business days of the request. Where a purchase was processed by a Merchant of Record, that provider issues the refund on our instruction, and their own processing time may add a few days on top before it appears on your statement.
Payments made in cryptocurrency are refunded to the wallet address the payment came from, in the same asset, at the amount received. Network fees are not recoverable and are deducted from the refunded amount.
You can cancel at any time and keep access until the end of the cycle you have already paid for. Cancelling stops future renewals; it does not trigger a refund of a cycle already in progress outside the 14-day window.
You do not have to pay to find out whether the software is useful. The free analysis runs on your own export with no account and no card, the trial is 14 days with no payment details required, and the free tier stays available afterwards.
If you are a consumer in the EU or EEA, this policy is offered in addition to your statutory rights and does not limit them. Where mandatory consumer protection in your country gives you more than the above, that applies.
Refunds and billing: [email protected]. Legal: [email protected].